Why is this role crucial?
CAM acts as a bridge between the patient, the care team and insurers or assistance programs.
Its aim: to eliminate financial and administrative obstacles so that patients receive their treatment as quickly as possible.
Main tasks
- Speed up access to therapies and shorten reimbursement times.
- Alleviate financial stress for patients and their families.
- Free the clinical team from clerical tasks so they can focus on care.
CAM’s key actions
- Verify insurance coverage and recommend appropriate assistance programs.
- Submit applications (RAMQ, private insurance, support programs) and ensure follow-up until authorization.
- Keep the patient, doctor and pharmacist informed at every stage.
- Update documentation on eligibility criteria and access programs.
- Serve as a single point of contact for all treatment-related financial issues.
Benefits for everyone
- Patients: faster treatment start-up, less paperwork, lower costs.
- Healthcare professionals: time savings and reliable coverage data.
- Insurers & partners: complete files, uniform and compliant processes.
In short, CAM is an expert in drug financing, transforming a complex process into a fluid, human experience for the benefit of all.
